The fastest way to reach us is a phone call. Tell us what's going on, and you'll have a price and a time window before you hang up — same-day and next-day appointments are available across the area.
Prefer to type? Use the form on this page and we'll call you back promptly during business hours.
What to Have Ready When You Call
- Tank location, if you know it. Totally fine if you don't — we can find it.
- Last pump-out date, even a rough guess like "before we bought the house."
- Symptoms: slow drains, gurgling pipes, sewage smells, soggy spots in the yard, or an alarm going off.
- Access notes: locked gates, dogs, or a tight driveway for the truck.
If sewage is backing up into the house right now, say so first — emergency septic pumping calls jump to the front of the line. Until the truck arrives, stop running water: no laundry, no dishwasher, minimal flushing.
Where We Work
We serve New Bern and all of Craven County, plus nearby Pollocksville and Grantsboro — check the full service area list to find your community. Not sure your tank is even the problem? Our rundown of the signs a septic tank is full takes two minutes to read and could save you a service call.